AGENDA
 
Exhibit Hall Hours:
   
Thursday 12:30 PM - 6:30 PM
Friday  8:00 AM - 10:40 AM
 
Wednesday, April 11, 2018
10:00 AM - 5:00 PM
Registration Open
11:00 AM
Golf (Shotgun Start)
Pre-registration is required.
2:00 PM - 3:20 PM
IT Now & Tomorrow for Brands with Limited Tech Budgets/Support (Choose Your Workshop)
If you are an IT leader working with limited resources – perhaps just a handful of in-house staff members (or one!) and tight budgets -- this is the workshop for you. If you’re a “Small IT Shop,” come participate in this workshop aimed at helping each other learn how to do more with less. Through a series of group discussions, you’ll share best practices for providing support to stores with limited resources, how to best work with outsourced technology, when to build vs. buy, and more.  For operators only.
IT Now & Tomorrow for QSRs/Fast Casual (Choose Your Workshop)
Technology leaders for quick-service or fast casual restaurants won’t want to miss this workshop.  Facilitated by a pair of restaurant executives, this workshop will  feature moderated group discussions. Participants can choose from a variety of hot topics including: self-service, automation, kiosks and mobile POS, beacons, EMV and P2PE, Internet of Things, guest Wi-Fi and more. This workshop will be interactive and casual, and offer a great format to learn from and share with your peers. For operators only.
 
IT Now & Tomorrow for Full-Service (Choose Your Workshop)
Full-service technology leaders won’t want to miss this workshop. Led by a team of restaurant executives, this workshop will feature moderated group discussion. Participants can choose from a variety of hot topics including: mobile ordering/payment, data and payment security, table-top / tableside ordering, employee productivity, guest engagement and more! This workshop will be interactive and casual, and offer a great format to learn from and share with your peers. For operators only.
 
3:20 PM - 4:00 PM
Networking Break
4:00 PM - 5:20 PM
Sponsored Workshop
Sponsored Workshop
Sponsored Workshop
5:30 PM - 8:00 PM
Registration Open
6:00 PM - 8:00 PM
Wecome Networking Reception
Thursday, April 12, 2018
7:30 AM - 6:45 PM
Registration Open
8:00 AM - 9:00 AM
Networking Breakfast
9:00 AM - 9:45 AM
Avoiding Integration Pitfalls
Considering build versus buy? What operators need to know to navigate the world of SaaS vendors and whether or not APIs are really what they say they are.
 
Building a Secure & Nimble Network
Demands on restaurant networks are only increasing. Learn how to architect a network that will work for your restaurant and won’t have you working for it.
 
How AI Can Improve Operations: Enhancing Guest Experience & Driving Sales
The future is now and restaurants must embrace using technology to drive sales. In this session, Benjamin Calleja, CEO of Livit, a restaurant design company that acts as strategic consultants to restaurants in 43 countries, will share global insights from brands on how to create experiences that will influence guest behavior and ultimately drive sales through the smart use of integrated technology. Calleja will put forth real-life success stories from major brands on how to trigger customer behaviors based on AI, how data can be used to improve the in-store experience; and how to maximize takeout and delivery for improved profitability in restaurants. Attendees will gain a strategic understanding of how technology that is available today can be an enabler for improving profitability and making sure restaurants are future-ready.
Payment & Innovation Security
Ever-shifting payment trends and technology result in new security ramifications. From magstripe to EMV to contactless, find out what challenges your restaurant might face and how to make sure corporate and guest data is secure across all payment touchpoints. With the technology shifts that are happening in the market, restaurants must look at accepting payments that come in different forms and from different channels to stay relevant, but equally important is being secure from a total systems perspective. In this interactive session, you'll be armed with actionable stepsto take in terms of payment acceptance and security based on the payment/engagement options being presented to customers.
 
 
Architecting an e-Commerce Environment
9:50 AM - 10:35 AM
Payment & Innovation Security
Ever-shifting payment trends and technology result in new security ramifications. From magstripe to EMV to contactless, find out what challenges your restaurant might face and how to make sure corporate and guest data is secure across all payment touchpoints. With the technology shifts that are happening in the market, restaurants must look at accepting payments that come in different forms and from different channels to stay relevant, but equally important is being secure from a total systems perspective. In this interactive session, you'll be armed with actionable stepsto take in terms of payment acceptance and security based on the payment/engagement options being presented to customers.
 
Building a Smart Workforce
Panel discusses best strategies for mobilizing, connecting staff and management, plus how predictive analytics and forecasting can help save labor costs and improve service.
2018 Restaurant Tech Study Deep Dive
HT's editor offers further insight and analysis to the findings of the 2018 Restaurant Technology Study. Find out what is driving technology investments across segment types and how innovators identify and react to business challenges. Come away with strategic goals for your IT departments and how that should align with larger business objectives.
 
Guest Experience of the Future: De-stressing the Guest and Removing Friction
Tomorrow’s guests are going to demand even less friction than their modern guests and where we go from here. From order-tracking to waitlist visibility what innovations and strategic applications can do to create seamless experiences from back to front-of-house.
Architecting an e-Commerce Environment
10:35 AM - 11:20 AM
Networking Break
11:20 AM - 11:30 AM
Welcome Remarks
11:30 AM - 12:20 PM
Opening Keynote
12:20 PM - 12:30 PM
Editorial Comments
Editorial Comments
12:30 PM - 1:30 PM
Networking Luncheon
Featuring Topic Tables in the Exhibit Hall
1:15 PM - 2:30 PM
Tech Tours
2:45 PM - 3:05 PM
EPIC FAILS: What I learned from APIs That Aren’t What They Seem
Operator shares lessons learned from a failure or unforeseen circumstance.
Humanizing Automation: Managing Ops & Expectations in a Self-Serve World
Hear how Pieology is balancing consumer expectations and managing operations in a digital era. The impact of implementing technology such as self-service kiosks, tablets, robotics, and facial recognition all depends on your guests.  Rich Long, Senior Director of IT, will share the lessons learned at Pieology’s R&D kitchen and divulge how smart IT strategies have to start with the guest while also finding ways to humanize the automation of ordering.
AI as Reality for Restaurants
Where voice technology makes sense, to offer the next generation of operations and service and where it can yield ROI.
3:10 PM - 3:30 PM
Tech Takes the Wheel: Delivering on the Delivery Experience
Will self-driving cars be the future of delivery? As they come closer to being a reality what will be the potential and impact on foodservice? Delivery presents opportunity for all segments of foodservice now and operators have to find ways to manage the customer engagement/experience aspect to staffing and the impact on operations.
Blockchain & the Restaurant Business
What restaurants should know about the potential for digital currency and more that Blockchain yields.
EPIC FAILS: What I Learned From…
Operators share lessons learned from a failure or unforeseen circumstance.
 
3:35 PM - 4:25 PM
Restaurant or Tech Company? How to Become a Modern Digital Organization
The digital revolution requires that restaurants weather the transition from traditional tech to future-ready deployments. How can restaurants remain agile and foster the development of technology that will position them for sustained growth in a world where customers’ definition of service and convenience is constantly changing? The presenter will share research and advice on how restaurants should architect their IT strategies and infrastructure to build a robust digital organization. He will push attendees to consider how to position restaurants to be more advanced with adoptions, thinking beyond specific technology implementations andsolutions to think organizationally and ultimately get closer to the cutting edge of technology.   
4:25 PM - 5:00 PM
Top Women in Foodservice Technology Awards
5:00 PM - 6:30 PM
Networking Reception
Friday, April 13, 2018
8:00 AM - 9:00 AM
Networking Breakfast
8:00 AM - 12:15 PM
Registration Open
Exhibit Hall Open
9:00 AM - 9:10 AM
Opening Remarks
9:10 AM - 10:00 AM
Ten Minute Wins
General Session 2
Restaurant executives will have 10 minutes on the clock to share their brand’s success story. Operators will highlight the challenges they faced and how they addressed them by implementing a technology strategy or solution.  
 
Building a Flexible POS
Carlo Martinez Director of Strategy and Innovation for La Torta will share how this small, but rapidly growing company, built its own POS and a KDS that automatically distributes orders among multiple kitchens all with NOJS. Martinez will share how using javascript on the front and back-end enabled him to build a flexible, Web-ready POS that with a relatively small investment enables big capabilities, reducing workload and stress in a fast-paced, high-order quantity kitchen.
10:00 AM - 10:40 AM
Keynote Networking Break
10:40 AM - 11:30 AM
IT Leadership Panel
General Session 3
You won’t want to miss this powerhouse panel, featuring the top technology executives from leading restaurant companies. These IT leaders will pull back the curtain to reveal what is keeping them up at night; what is inspiring them; what initiatives are exciting them; and what successes -- or even failures -- are driving them. This is a unique opportunity to hear from the restaurant industry’s top CIOs and ask your own burning questions.  

 

11:35 AM - 12:25 PM
Don’t Leave Data on the Table: Survive & Thrive in the Digital Economy with Data Analytics
Closing Keynote
Restaurants are facing a rapid pace of digital transformation to meet the challenges of interacting with today’s connected consumer.  Executives know that they should be using analytics to take advantage of all of the new data sources created by digital interactions, but it’s often difficult to understand what it all means, and where to get started.  This session will demystify this complex area of data analytics, diving into the technology, people and process changes that are required to support an effective digital transformation. You’ll come away with a solid understanding of where the opportunities are, and how to advocate for adoption in your own companies.
12:25 PM - 12:30 PM
MURTEC Closing Remarks