Exhibit Hall Hours:    
Thursday 12:30 PM - 6:30 PM
Friday  8:00 AM - 10:40 AM
     
 
 
Wednesday, April 11, 2018
10:00 AM - 5:00 PM
Registration Open
11:00 AM
Golf (Shotgun Start)
Pre-registration is required.
2:00 PM - 3:20 PM
IT Now & Tomorrow for Brands with Limited Tech Budgets/Support (Choose Your Workshop)
Technology leaders for quick-service or fast casual restaurants won’t want to miss this workshop.  Facilitated by a pair of restaurant executives, this workshop will  feature moderated group discussions. Participants can choose from a variety of hot topics including: self-service, automation, kiosks and mobile POS, beacons, EMV and P2PE, Internet of Things, guest Wi-Fi and more. This workshop will be interactive and casual, and offer a great format to learn from and share with your peers. For operators only.
IT Now & Tomorrow for Full-Service (Choose Your Workshop)
Full-service technology leaders won’t want to miss this workshop. Led by a team of restaurant executives, this workshop will feature moderated group discussion. Participants can choose from a variety of hot topics including: mobile ordering/payment, data and payment security, table-top / tableside ordering, employee productivity, guest engagement and more! This workshop will be interactive and casual, and offer a great format to learn from and share with your peers. For operators only.
 
IT Now & Tomorrow for QSRs/Fast Casual (Choose Your Workshop)
If you are an IT leader working with limited resources – perhaps just a handful of in-house staff members (or one!) and tight budgets -- this is the workshop for you. If you’re a “Small IT Shop,” come participate in this workshop aimed at helping each other learn how to do more with less. Through a series of group discussions, you’ll share best practices for providing support to stores with limited resources, how to best work with outsourced technology, when to build vs. buy, and more.  For operators only.
3:20 PM - 4:00 PM
Networking Break
4:00 PM - 5:20 PM
Sponsored Workshop
Sponsored Workshop
Sponsored Workshop
5:30 PM - 8:00 PM
Registration Open
6:00 PM - 8:00 PM
Wecome Networking Reception
Thursday, April 12, 2018
7:30 AM - 6:45 PM
Registration Open
8:00 AM - 9:00 AM
Networking Breakfast
9:00 AM - 9:45 AM
Building a Secure & Nimble Network
Demands on restaurant networks are only increasing. Learn how to architect a network that will work for your restaurant and won’t have you working for it.
 
Building a Future-Ready Restaurant with IoT
Creating a “platform of things” is vital as the restaurant industry becomes increasingly digital. Restaurant operators need a well-rounded platform to support next-gen functionality. This University session will arm attendees with the knowledge to build a robust platform to harness the full potential of an “all things connected” culture.
Building a Smart Workforce
Panel discusses best strategies for mobilizing, connecting staff and management, plus how predictive analytics and forecasting can help save labor costs and improve service.
CIO Seeks CMO for Winning the Digital Customer Experience (Breakout)
Creating a love affair between IT and Marketing. IT and Marketing hash out how to work together to create a cohesive strategy to drive overall brand objectives and engage guests.
 
Payment & Innovation Security
Ever-shifting payment trends and technology result in new security ramifications. From magstripe to EMV to contactless, find out what challenges your restaurant might face and how to make sure corporate and guest data is secure across all payment touchpoints. With the technology shifts that are happening in the market, restaurants must look at accepting payments that come in different forms and from different channels to stay relevant, but equally important is being secure from a total systems perspective. In this interactive session, Get actionable steps to take in terms of payment acceptance and security based on the payment/engagement options being presented to customers
9:50 AM - 10:35 AM
Guest Experience of the Future: De-stressing the Guest and Removing Friction
Tomorrow’s guests are going to demand even less friction than their modern guests and where we go from here. From order-tracking to waitlist visibility what innovations and strategic applications can do to create seamless experiences from back to front-of-house.
Who’s Giving Who Points: Flipping Guest Engagement & Loyalty
Guests are connected than ever, are you meeting them where they are? Everyone wants to engage today’s digital diner while fostering loyalty – but what really engenders loyalty from today’s diners? Find out how the latest tech and the smart use of data/analytics is vital to retain guests, win back lapsed visitors and win new followers and giving rewards that are meaningful.
 
 
Avoiding Integration Pitfalls
Considering build versus buy? What operators need to know to navigate the world of SaaS vendors and whether or not APIs are really what they say they are.
 
Building a Future-Ready Restaurant with IoT
Creating a “platform of things” is vital as the restaurant industry becomes increasingly digital. Restaurant operators need a well-rounded platform to support next-gen functionality. This University session will arm attendees with the knowledge to build a robust platform to harness the full potential of an “all things connected” culture.
Payment & Innovation Security
Ever-shifting payment trends and technology result in new security ramifications. From magstripe to EMV to contactless, find out what challenges your restaurant might face and how to make sure corporate and guest data is secure across all payment touchpoints. With the technology shifts that are happening in the market, restaurants must look at accepting payments that come in different forms and from different channels to stay relevant, but equally important is being secure from a total systems perspective. In this interactive session, Get actionable steps to take in terms of payment acceptance and security based on the payment/engagement options being presented to customers
10:35 AM - 11:20 AM
Networking Break
11:20 AM - 11:30 AM
Welcome Remarks
11:30 AM - 12:20 PM
Opening Keynote
12:20 PM - 12:30 PM
Editorial Comments
12:30 PM - 1:30 PM
Networking Luncheon
Featuring Topic Tables in the Exhibit Hall
2:45 PM - 3:05 PM
EPIC FAILS: What I Learned From…
Operators share lessons learned from a failure or unforeseen circumstance.
Managing Ops & Expectations in a Self-Serve World
Operators discuss consumer expectations and managing operations and the impact of implementing self-service kiosks, automation, robotics, and facial recognition.
 
 
AI as Reality for Restaurants
Where voice technology makes sense, to offer the next generation of operations and service and where it can yield ROI.
3:10 PM - 3:30 PM
Blockchain & the Restaurant Business
What restaurants should know about the potential for digital currency and more that Blockchain yields.
EPIC FAILS: What I Learned From…
Operators share lessons learned from a failure or unforeseen circumstance.
 
Tech Takes the Wheel: Delivering on the Delivery Experience
Will self-driving cars be the future of delivery? As they come closer to being a reality what will be the potential and impact on foodservice? Delivery presents opportunity for all segments of foodservice now and operators have to find ways to manage the customer engagement/experience aspect to staffing and the impact on operations.
3:35 PM - 4:25 PM
Restaurant or Tech Company? Running an Agile Tech Organization
General Session 1
The digital revolution requires that restaurants weather the transition from traditional tech to future-ready deployments. How can restaurants remain agile and foster the development of technology that will position them for sustained growth in a world where customers’ definition of service and convenience is constantly changing?
 
4:25 PM - 5:00 PM
Top Women in Foodservice Technology Awards
5:00 PM - 6:30 PM
Networking Reception
Friday, April 13, 2018
8:00 AM - 9:00 AM
Networking Breakfast
8:00 AM - 12:15 PM
Exhibit Hall Open
Registration Open
9:00 AM - 9:10 AM
Opening Remarks
9:10 AM - 10:00 AM
Ten Minute Wins
General Session 2
Restaurant executives will have 10 minutes on the clock to share their brand’s success story. Operators will highlight the challenges they faced and how they addressed them by implementing a technology strategy or solution.  
10:00 AM - 10:40 AM
Keynote Networking Break
10:40 AM - 11:30 AM
IT Leadership Panel
General Session 3
You won’t want to miss this powerhouse panel, featuring the top technology executives from leading restaurant companies. These IT leaders will pull back the curtain to reveal what is keeping them up at night; what is inspiring them; what initiatives are exciting them; and what successes -- or even failures -- are driving them. This is a unique opportunity to hear from the restaurant industry’s top CIOs and ask your own burning questions.  

 

11:35 AM - 12:25 PM
Don’t Leave Data on the Table: Survive & Thrive in the Digital Economy with Data Analytics
Closing Keynote
Restaurants are facing a rapid pace of digital transformation to meet the challenges of interacting with today’s connected consumer.  Executives know that they should be using analytics to take advantage of all of the new data sources created by digital interactions, but it’s often difficult to understand what it all means, and where to get started.  This session will demystify this complex area of data analytics, diving into the technology, people and process changes that are required to support an effective digital transformation. You’ll come away with a solid understanding of where the opportunities are, and how to advocate for adoption in your own companies.
12:25 PM - 12:30 PM
MURTEC Closing Remarks