Concurrent Breakout 4B: Workshop: How UNO’s Rebuilt Its Tech Stack for the Future of Guest Engagement
Date & Time
Tuesday, March 7, 2023, 3:30 PM - 4:15 PM

Every restaurant brand with a history of success is holding onto something that they believe is the key to success. For Uno’s Pizzeria and Grill it was a history of coupons and discounts. The barrier to bringing on new technology wasn’t in knowing what they needed next, it was overcoming the internal resistance to change.

Throughout her career, Regina Jerome, VP of Information Technology at UNO Restaurants has worked to guide teams through change. Her mantra is to use technology as a way to make for a better business. In this discussion she’ll talk about how she moved Uno’s beyond the coupons and BOGO offers that her team relied upon, but were clearly not moving the business forward. In this workshop with Paytronix CEO Andrew Robbins, participants will walk through the dos and don’ts of change management. They’ll learn the hard questions to ask and how to overcome the culture pushback that is part of the growth process.