Sponsored by Rakuten Ready

Is your restaurant moving fast enough for the “now economy?” If you think you are, you might not be and if you know you’re not, there is no time to lose. As potential diners become increasingly mobile and demand digital capabilities to order food, the final step is enabling a quick, convenient and seamless pick-up. Technology will be key to deliver on demand that didn’t exist before. In this interactive workshop, Rakuten Ready will share findings from the 2019 Time Study, revealing wait times and customer experience across leading QSR chains including McDonald’s, Chick-fil-A, Starbucks, Chipotle and more. Find out what the threshold is to ensure customers will reorder. We will explore and discuss best practices to make sure your mobile order ahead strategy doesn’t go bust. Hear from our CEO and then work with your peers to create an Order for Pickup strategy that will ensure customer satisfaction and yield returns.